Case Study 001 / Hospitality · Business Systems · Operations
Alegria — Connected Restaurant Operations
From restaurant technology to integrated business operations.
- Client
- Alegria
- Location
- Zürich
- Sector
- Hospitality & Restaurants
- Workstreams
- 6
Preview — pending client publication approval. Public client identification, logo and photography are pending the client's publication permission. Visuals on this page are abstract illustrations, not client imagery.
Overview
Alegria is a restaurant in Zürich. Lvdere worked across the operation rather than on a single tool: from installing and configuring tablets and the point of sale, to employee workflows, CRM, customer communication, marketing, events and cost visibility.
Business context
A restaurant runs many processes at once — service, staffing, purchasing, marketing, events and compliance-related checks. Each tends to accumulate its own tools and manual routines. The aim of this engagement was to bring these into one connected, manageable operating environment.
Objectives
What the engagement set out to achieve.
- 01Bring point of sale, loyalty and customer data into one connected flow
- 02Give management structured views of staffing, procedures and tasks
- 03Make food and drink costs visible and calculable
- 04Run customer communication and marketing with measurable tracking
- 05Coordinate events and catering with clear procedural checks
Connected architecture
Six workstreams, one operating environment.
Restaurant Systems
- Tablet installation and configuration
- Odoo POS
- Loyalty card
- Food and drink cost calculations
People & Operations
- Employee timesheets developed and configured taking Swiss L-GAV requirements into account
- Cleaning control workflows
- Employee timesheets in CRM
- Internal monitoring of procedures and tasks
CRM & Customer Engagement
- CRM and customer contacts
- WhatsApp-based customer communication and campaign workflows
- Loyalty and retention processes
Marketing & Business Development
- Meta Ads management with conversion tracking setup
- Social content production management
- Coordination with other businesses and beverage partners
Events & Catering
- Event and catering coordination
- CRM-managed event authorisations and procedural checks
- Workflows for verifying Zurich city / police permit requirements where relevant
Cost & Performance Intelligence
- Food cost
- Drink cost
- Conversion tracking
- Operational monitoring
Implementation highlights
How the work came together.
Physical and digital together
Hardware on site and business software were set up by the same team, as one system.
Staff workflows, not just sales
Timesheets, cleaning controls and task monitoring sit alongside POS and CRM.
Marketing connected to tracking
Meta Ads were managed with conversion tracking configured, so activity can be followed through.
Events with structured checks
Event and catering requests run through CRM with procedural steps, including permit verification checklists where relevant.
Work scope
What was delivered.
- Tablet installation, configuration and on-site support
- Odoo POS setup and loyalty card
- Food and drink cost calculations
- Employee timesheets (configured with Swiss L-GAV requirements in mind) and timesheets in CRM
- Cleaning control and internal procedure monitoring
- CRM, customer contacts and WhatsApp communication workflows
- Meta Ads management and conversion tracking setup
- Social content production management
- Event and catering coordination with CRM-managed authorisation checks
Coordination with beverage partners and other businesses formed part of the business development work. Brand names are not displayed and no direct contractual relationship with Lvdere is implied.
Operational value
What it makes possible.
One operating picture
Sales, staff, customers and events are managed in connected systems rather than separate lists.
Clearer accountability
Procedures and tasks are visible and can be followed up internally.
Cost awareness
Food and drink costs can be calculated and reviewed, supporting menu and purchasing decisions.
Measurable marketing
Conversion tracking provides a basis for judging campaign activity.
Value described qualitatively. No metrics are claimed.
Verified outcomes
To be supplied.
Verified outcomes — to be supplied. Quantified results will only be published once they have been measured and confirmed with the client.
Related Lvdere services
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